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User-defined data file is not downloading

Bug Reports

I am not sure if this is on the CPUC’s network side or if this is a bug in cedars. I selected fields in the user-defined section and when I attempted to download the file it was blocked.

Select the module in CEDARS
Select user type
Posted by Amy Reardon ·
Status: No Fix Required2 comments

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Comments2

  • cedars team changed status to No Fix Required
    Team•

    Jul 23, 2025

    Pinned

    Hi @Amy Reardon ,

    I’ll close this ticket for now since we weren’t able to reproduce the issue on our side, and the user-defined file download seems to be working as expected. It’s likely this was related to a CPUC network restriction rather than a CEDARS bug.

    If the problem comes up again or you notice anything similar, please feel free to reopen or log a new ticket, and we’ll be happy to take another look.

    - Sonja

  • Jennifer Scheuerell

    Team•

    Jun 11, 2025

    Hi @Amy Reardon I tested and the user defined file download is working fine for me, so you are likely blocked on the CPUC network side. Please let me know if I can do anything to help.