Server error for PGE Quarterly SW claims upload - 4/1/2025
Normally, I receive 502 error page and then as a workaround, I press the upload button again and the file gets processed. However, following 4/1/2025 fix to “Statewide Confirmed Dashboard Population”, I received an error message shown in the image below. Additionally, the testing resulted in kicking off multiple jobs (44-50) in the background. Please cancel job IDs 44-50 and let me know when the testing environment is ready for SW claims upload. Thanks.
- Environment
- Testing cedars-3
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Comments5
Roopa Reddy
Jun 5, 2025
Hi @cedars team,
I have not encountered this issue since I last reported the error. I am unable to retest as I cannot replicate the scenario again. Please go ahead and close the case. If the issue reoccurs, I will open a new ticket.
Thank you.
cedars team
Jun 5, 2025
Thanks @RoopaReddy_PGE will do!
cedars team
May 15, 2025
Hi @RoopaReddy_PGE, I’m following up about testing kicking off multiple jobs. We believe this is fixed, but would like you to confirm before marking this as complete.
The 502 error is captured on this Featurebase ticket:
https://cpuccedars.featurebase.app/p/quarterly-claims-ongoing-server-error
cedars team
Apr 2, 2025
@RoopaReddy_PGE A fix for the cause of the server error is now live on testing. However, we couldn’t replicate the multiple processes, so please let us know if you hit that again.
RoopaReddy_PGE
Apr 3, 2025
@cedars team Thanks for the fix. I am not getting server error anymore, but I am back to receiving 502 error. I am sticking with the workaround, i.e., to navigate back from 502 error page to the Upload page and click the Upload button again. Following this, the batch is processing fine.
I will test the SW confirmed dashboard results in cedars-3 once the other IOUs confirm. Thanks.