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Link Expired - Confirming email address after registration

Bug Reports

Upon registering for a CEDARS account, I received a confirmation email and request to verify the email address with a link. Immediately after clicking on the link, upon receipt, I was served an error message that the link had expired. I believe this message is delivering in error as all of the actions were executed within a 5 minute time period.

Posted by sshkolnikov ·
Status: No Fix Required1 comment

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Comments1

  • Jennifer Scheuerell

    Team•

    Apr 16, 2024

    We have had occasional users suggest something similar in the past, but the CEDARS functionality works as intended. As best we can tell, this happens when the user is on a Windows computer that is configured to double click by default or the user accidentally double clicks the link in the email. The second click takes the user to the page that says the link was already clicked; in CEDARS we can see that the user verified their email and their user account is active.

    We retest the sign up process to make sure it is functioning as expected each time someone had suggested this as a bug; I did that again today the functionality works fine when the link is only clicked once.